Introduction
Welcome to Sydney Filters. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, sydneyfilters.com.au, and use our services.
Information We Collect
Personal Information
We may collect the following types of personal information from you:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information
- Order history
Non-Personal Information
We may also collect non-personal information such as:
- Browser type and version
- Operating system
- IP address
- Referring website
- Pages viewed on our website
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders and our products
- Provide customer support
- Improve our website and services
- Send you promotional offers and updates (with your consent)
How We Protect Your Information
We take the security of your personal information seriously and use a variety of measures to protect it, including:
- SSL (Secure Socket Layer) encryption for data transmission
- No storage of payment information.
- Restricted access to personal information to authorised personnel only
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential
- To comply with legal requirements, such as a law, regulation, court order, subpoena, or other legal process
Your Rights
You have the right to:
- Access your personal information
- Correct any inaccuracies in your personal information
- Request the deletion of your personal information (subject to legal and contractual obligations)
- Opt-out of receiving promotional emails from us by following the unsubscribe link in the email
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.
Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our website.
- Performance Cookies: Help us understand how visitors interact with our website by providing information about the areas visited, time spent on the site, and any issues encountered.
- Functionality Cookies: Allow our website to remember choices you make to provide a more personalised experience.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date at the top of this policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Sydney Filters
Phone: (02) 9672 7008
Or contact us via our contact form
By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.